Shipping Information

Free USA Shipping on most products, see exclusions below.

Unlike other companies, our Free USA Shipping includes not just the contiguous states, but also Alaska and Hawaii as well.

Free USA Shipping excludes Astrodon products and specified large and/or heavy products (which incur an additional shipping fee calculated by the website).

For International Orders, the website will calculate shipping, but please understand that you are responsible for paying any import fees, duties, taxes, and additional shipping fees tacked on at your destination. Often these are not on your OSI invoice, as we don’t know about them.

If you specify a carrier or shipping method that you prefer, we will do our best to honor your request. We do our best to select the fastest and least expensive shipping method, but we don’t always know about additional charges that are tacked on at your destination. If you use a Freight Forwarding Service, please understand that we can’t be responsible for delivery failures. Also, we can’t accept orders with a Freight Forwarding Service that exceed $2,500 because we incur additional fees and paperwork that we are not equipped to process.