OSI Warranty and Return Policy

OSI Warranty

OSI includes products made by Astrodon, Farpoint, Lumicon, JMI, and OWL. All OSI products come with a 1-year warranty for replacement of any manufacturing defect. For products not manufactured by OSI, defective products are under the domain of the manufacturer; however OSI will provide assistance in dealing with the manufacturer.

OSI Return Policy

Products purchased from an authorized OSI dealer must be returned to that dealer, and should not be returned directly to OSI.

Customers who wish to return OSI merchandise for exchange or refund must first email support@opticalstructures.com or call (877-623-4021) OSI to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. The RMA number must be located on the shipping label, and NOT on the box or on the product or its internal container.

Any returned merchandise that does not arrive in new condition will be subject to a minimum 10% restocking fee. Missing parts, packaging, instructions, warranty cards, etc., as well as damage or blemishes to merchandise will result in higher restocking fees. Restocking fees will be determined by OSI after inspecting the merchandise.

Returns will not be accepted after 30 days from receipt without prior approval from OSI.

Astrodon Filters Return Policy

All Astrodon filters are rigorously inspected before shipment. They are certified to be within specifications. Astrodon filters will arrive clean and well packed in tamper-proof packages. OSI will accept returns of unopened filters purchased directly from Astrodon within the first 30 days, provided that the tamper proof packaging is intact and that they pass inspection showing no use.

Customers who wish to return Astrodon filters for exchange or refund must first email support@opticalstructures.com or call (877-623-4021) OSI to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. The RMA number must be located on the shipping label, and NOT on the box or on the product or its internal container. OSI promises to work with its customers to resolve issues fairly.