OSI Warranty

OSI includes products made by Farpoint, Lumicon, JMI, and OWL. All OSI products come with a 1-year warranty for replacement of any manufacturing defect. For products not manufactured by OSI, defective products are under the domain of the manufacturer; however OSI will provide assistance in dealing with the manufacturer.

OSI Return Policy

3rd Party Purchase Returns: Products purchased from an authorized OSI dealer must be returned to that dealer, and should not be returned directly to OSI.

Refund or Exchange:  Customers who wish to return OSI merchandise for exchange or refund must first email us using our contact form or call (877-623-4021) OSI to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. The RMA number must be located on the shipping label, and inside of the shipping box but NOT on the product box or on the product. Customer pays return shipping unless the product is defective. No replacement or refund will be sent until OSI receives the returned item. There are no returns on Scratch and Dent items or 2nd Quality items unless OSI determines that the product is truly defective and not simply blemished.

Refunds, exchanges and/or order cancellations due to ordering wrong item or changed mind are subject to a minimum 15% restocking fee.  

Missing parts, packaging, instructions, warranty cards, etc., as well as damage or blemishes to merchandise will result in higher restocking fees. Restocking fees will be determined by OSI after inspecting the merchandise. In the case of product replacements or exchanges, the product on RMA must be received before OSI will send a replacement.

Returns will not be accepted after 30 days from receipt without prior approval from OSI.

Filters Return Policy

All CXB filters are rigorously inspected before shipment. They are certified to be within specifications. CXB filters will arrive clean and well packed in tamper-proof packages. OSI will accept returns of unopened filters purchased directly from CXB within the first 30 days, provided that the tamper-proof packaging is intact and that they pass inspection showing no use.

Customers who wish to return CXB filters for exchange or refund must first email us using our contact form or call (877-623-4021) OSI to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. The RMA number must be located on the shipping label, and NOT on the product or its internal container.

Refunds, exchanges and/or order cancellations due to ordering wrong item or changed mind are subject to a minimum 15% restocking fee.  

Returns will not be accepted after 30 days from receipt without prior approval from OSI.