CXB Warranty

CXB includes products made by CXB (formerly Astrodon), Farpoint, Lumicon, JMI, and OWL. All CXB products come with a 1-year warranty for replacement of any manufacturing defect. For products not manufactured by CXB, defective products are under the domain of the manufacturer; however CXB will provide assistance in dealing with the manufacturer.

CXB Return Policy

3rd Party Purchase Returns: Products purchased from an authorized CXB dealer must be returned to that dealer, and should not be returned directly to CXB .

Refund or Exchange:  Customers who wish to return CXB merchandise for exchange or refund must first email support@cxb-astro.com or call (916-906-5824) CXB to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. The RMA number must be located on the shipping label, and NOT on the box or on the product or its internal container.

Refunds, exchanges and/or order cancellations due to ordering wrong item or changed mind are subject to a minimum 25% restocking fee.  

Missing parts, packaging, instructions, warranty cards, etc., as well as damage or blemishes to merchandise will result in higher restocking fees. Restocking fees will be determined by OSI after inspecting the merchandise. In the case of product replacements or exchanges, the product on RMA must be received before OSI will send a replacement.

Returns will not be accepted after 30 days from receipt without prior approval from OSI.

CXB (formerly Astrodon) Filters Return Policy

All CXB (formerly Astrodon) filters are rigorously inspected before shipment. They are certified to be within specifications. CXB (formerly Astrodon) filters will arrive clean and well packed in tamper-proof packages. CXB will accept returns of unopened filters purchased directly from CXB (formerly Astrodon) within the first 30 days, provided that the tamper-proof packaging is intact and that they pass inspection showing no use.

Customers who wish to return CXB (formerly Astrodon) filters for exchange or refund must first email support@cxb-astro.com or call (916-906-5824) CXB to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. The RMA number must be located on the shipping label, and NOT on the box or on the product or its internal container.

Refunds, exchanges and/or order cancellations due to ordering wrong item or changed mind are subject to a minimum 20% restocking fee.  

Returns will not be accepted after 30 days from receipt without prior approval from CXB. .